HIVE

Return and Refund Policy

Version 1.0

Effective Date: July 15, 2026

Last Updated: October 29, 2026

BEELYN LLP

LLPIN: ACS-4901

55/4379, Door No. 3623, Valanjambalam Junction, Kochi M.G. Road,

Ernakulam, Kerala – 682016, India

support@hivenow.in

https://hivenow.in

This Policy operates alongside the Hive

Customer Terms and Conditions (Version 2.0) and Privacy Policy.

1. Introduction

1.1 This Return and Refund Policy (the “Policy”) explains how returns, refunds, and order cancellations work on Hive, available at https://hivenow.in (the “Platform”), operated by BEELYN LLP, a limited liability partnership having LLPIN ACS-4901 and its registered office at 55/4379, Door No. 3623, Valanjambalam Junction, Kochi M.G. Road, Ernakulam, Kerala – 682016, India (“BEELYN LLP,” “Hive,” “we,” “us,” or “our”).

1.2 This Policy forms an integral part of, and should be read together with, the Hive Customer Terms and Conditions, Version 2.0 (“Customer Terms”) and the Privacy Policy. In the event of any inconsistency between this Policy and the Customer Terms, the Customer Terms shall prevail.

1.3 This Policy applies to purchases made on the Platform from independent boutiques, designer studios, and fashion sellers (“Sellers”). Hive operates as a marketplace facilitator and coordinates the return and refund process on behalf of Customers and Sellers, as described in this Policy.

2. Return Window

2.1 Customers wishing to initiate a return must generally do so within twenty-four (24) hours from the time of delivery of the Product.

2.2 Return requests raised after expiry of this window may not be accepted, except where required under applicable consumer protection law.

2.3 To initiate a return, Customers should raise a request through the Platform's “My Orders” section or contact support@hivenow.in within the return window stated above.

3. No Change-of-Mind Returns

3.1 Hive is committed to keeping returns fair for both Customers and the independent boutiques selling on the Platform. Returns are therefore not accepted for:

(a) change of mind after purchase;

(b) change in personal preference;

4. Eligible Returns

4.1 Subject to this Policy, return requests may be accepted only where:

(a) the Product delivered is physically damaged;

(b) a different Product from the one ordered has been delivered;

(d) a size discrepancy exists, as described in Clause 5 below.

5. Size-Related Returns

5.1 A return on the basis of size may be accepted where:

(a) the Seller delivers a size that is different from the size expressly ordered by the Customer; or

(b) the actual garment measurements of the delivered Product substantially differ from the measurements represented in the product description or size chart.

5.2 In assessing size-related return claims, Hive will act reasonably and in good faith, taking into account the nature and category of the Product, any manufacturing tolerances disclosed or customary for that product category, and the accuracy of the information presented in the listing at the time of purchase.

5.3 Where a Customer has ordered an incorrect size despite the Seller having provided accurate size information in the listing, Hive may decline the return request.

6. Unboxing Video Requirement

6.1 For claims involving damaged products, defective products, missing items, or wrong products delivered, Hive may request supporting evidence, including a continuous, uninterrupted unboxing video recorded from the moment the outer packaging is opened.

6.2 This requirement helps prevent fraudulent claims, protects genuine Customers, and enables faster resolution of legitimate issues. Failure to provide reasonable supporting evidence when requested may result in the return claim being declined.

6.3 This requirement does not exclude or override any statutory rights available to Customers under applicable consumer protection law.

7. How to Raise a Return

7.1 To raise a return, Customers should:

(a) go to “My Orders” on the Platform and select the relevant Order within the twenty-four (24) hour return window;

(b) choose the applicable reason for return from the options provided;

(d) submit the request for review.

7.2 Hive will review the request and notify the Customer of the outcome, including next steps for return pickup where the claim is approved.

8. Return Shipping and Pickup

8.1 Where a return claim is approved, Hive will arrange for pickup of the Product and will generally bear the cost of return logistics.

8.2 Customers are requested to keep the Product in its original condition, with original tags and packaging intact, until pickup is completed.

9. Refund Timeline

9.1 The return window for raising a claim is twenty-four (24) hours from the time of delivery, as set out in Clause 2.

9.2 Once a return is approved and the returned Product has been picked up and, where applicable, verified, Hive will process the refund to the Customer’s original payment source. Refunds are generally credited within five (5) to seven (7) business days of approval.

9.3 The actual time for the refunded amount to reflect in the Customer’s account or card statement may vary depending on the Customer’s bank or payment provider and is not within Hive’s control.

9.4 Where an Order is cancelled prior to dispatch — for example, where a Seller does not accept the Order within the applicable acceptance window, or a Customer cancels prior to Seller acceptance — any amount paid will generally be refunded within five (5) to seven (7) business days.

10. Order Cancellations

10.1 Customers may request cancellation of an Order prior to Seller acceptance. Once an Order has been accepted by the Seller, cancellation may not be possible except as set out in the Customer Terms or as required by applicable law.

10.2 If a Seller does not accept or reject an Order within the applicable acceptance window, Hive may automatically cancel the Order and will notify the Customer of the cancellation and its reason. Any amount paid will be refunded in accordance with Clause 9.

11. Refunds for Payment Failures

11.1 Where a payment is debited but an Order is not successfully confirmed due to a payment failure, reversal, or suspected fraud, Hive will endeavour to ensure the amount is returned to the Customer’s original payment source within five (5) to seven (7) business days.

12. Non-Returnable Situations

12.1 In addition to change-of-mind returns described in Clause 3, Hive may decline a return where:

(a) the return request is raised after the twenty-four (24) hour return window;

(b) the Product shows signs of use, alteration, or damage not present at the time of delivery;

(d) requested supporting evidence, including an unboxing video, is not provided as described in Clause 6;

(e) the claimed size discrepancy falls within reasonable manufacturing tolerances and the listing information was accurate, as described in Clause 5.

13. Statutory Rights Unaffected

13.1 Nothing in this Policy excludes, restricts, or limits any rights available to Customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable consumer protection law in India.

13.2 Where any provision of this Policy is inconsistent with a Customer’s statutory rights, the statutory right shall prevail.

14. Need Help?

14.1 For questions about a specific return, refund, or cancellation, or for any other support relating to this Policy, please contact:

Hive — Customer Support

BEELYN LLP

55/4379, Door No. 3623, Valanjambalam Junction,

Kochi M.G. Road, Ernakulam, Kerala – 682016, India

Email: support@hivenow.in

Website: https://hivenow.in

14.2 Hive endeavours to acknowledge support queries within forty-eight (48) hours and to resolve valid grievances within one (1) month, in accordance with the grievance redressal mechanism described in the Customer Terms.

This Return and Refund Policy is published by BEELYN LLP (LLPIN: ACS-4901) for and on behalf of Hive and operates alongside the Hive Customer Terms and Conditions, Version 2.0, and Privacy Policy.